Connect with Brilliant Scents

Reach out to the Brilliant Scents team for any inquiries, support, or feedback.

Contact

(Toll-Free) 1-800-640-4504
(Local) 1-954-271-0010
(Local) 1-833-478-1679
concierge@brilliantscents.com

Showroom:

159 NW 11th St.
Boca Raton, FL 33432
Get Directions

Showroom Hours

Monday – Saturday:
10 AM – 5 PM EST

Need assistance?

Reach out to our Customer Service team by filling out the form or by dropping us a call at:

(Toll-Free): 1-800-640-4504
(Local): 1-954-271-0010
(Local) 1-833-478-1679
(Email): concierge@brilliantscents.com

Our team replies to all inquiries within 24-48 hours and during regular business hours.

Are you experiencing an issue with your order? Fill out our "Order Claims" form.

General Questions

I am experiencing an issue with my order

We apologize for any issues your experiencing with your order. We understand that you want to get this solved fast - to help us please fill our Order Claims form here.

Our team will reach out to you within 2 business days to help you.

Are you having a shipping-related issue?

Please read our shipping policy here.

Do you need further assistance? Our customer care representatives are available from 10 AM to 5 PM EST.

You can reach out to us via email at concierge@brilliantscents.com or drop us a call at (Toll-Free) 1-800-640-4504 or (Local) 1-954-271-0010 or (Local) 1-833-478-1679

Do you have an order, product, or related question?

Please read our Frequently Asked Questions first before contacting us as you may be able to resolve your issue with our answers.

If you wish to know how to use your diffuser you can check our "System Manuals" and "Troubleshooting Guide".

Do you want to return or exchange a product?

Read our refund policy here.

Wholesale Dealer Inquiries

If you're interested in Wholesale Orders, Dealer Opportunities, Exclusive Offers - you can read more here. If you have any questions you can also use the form above or reach out to us via email or over the phone.

I am interested in working with you

We're always looking for individuals that are thrilled to share their experience with our diffusers, fragrance oils and new releases.

If you're in the Boca Raton area and you're interested in joining one of our Video Shootings, please email us and our team will reach out to you if they're interested in working with you.

If you're interested in becoming an Affiliate and earn commission for sales generated, we'll be happy to have you on board. Please sign up for an account directly on our Partner page.