FAQs

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Frequently Asked Questions

We are happy to provide fragrance blotter samples for you to smell first before purchasing. Just email us at concierge@briliantscents.com or simply call us at 800-640-4504 to connect with a sales rep.

Brilliant Scents diffusers use patented cold-air diffusion technology to transform a fine liquid fragrance into a dry micro mist. These are nebulizing diffusers, which differ from ultrasonic or humidifying and heat or evaporative methods. Cold air diffusion keeps the integrity of the scent intact and does not use any heat or water. The liquid scent molecules mix with air and vibration to create a dry plume of scent, which is slightly visible and dry. This dry mist is dispersed into the air either directly from the diffuser or injected into the supply duct of an hvac system to push the scent with the airflow. This method is the most effective way of scenting and can produce the strongest most direct results. Though, each diffuser has adjustable strength settings for your desired level of output. Scent is intermittently dispersed based on programmed settings, creating a consistent ambient scent.

Tech specs and an overview of each diffuser can be found on our website: System Manuals
 

It depends on your usage, the system, and size of space / strength settings, but our diffusers are designed for little maintenance needed. Some common refill times if using daily are average 30 days.   Approximate shelf life of the fragrances is 2 years. Please take care to store the fragrances properly in room temperature and away from direct sunlight, and properly sealed.

Brilliant Scents diffusers require a power outlet to operate and general maintenance and occasional cleaning are required using our bottle of “KEEP IT CLEAN” System Rinsing Solution. Each diffuser comes with a manual for instructions on set up, use, cleaning, and troubleshooting. Please reach out to us if you seek further support or have specific questions.

All of our fragrances use high quality ingredients, which include a blend of organic and all natural ingredients and safe synthetic molecules to make a well-rounded fragrance. All of our fragrances are approved safe for use by IFRA and designed specifically for diffusion (they are not meant to be worn on the skin). IFRA ensures a basis for the globally accepted and recognized risk management systems for safe use of fragrances through the IFRA Code of Practice. This means that the fragrances we use have been extensively tested by an international approved body, making sure the fragrance is safe for use. Brilliant Scents only offers IFRA certified fragrances and are free from harmful VOCs. Though it is uncommon, we know that some people may have sensitivities to scent, so be mindful of what works best for you. We find that with scent diffusion the scent is concentrated in such a small ratio that you’re not really coming into direct contact with a large enough quantity to cause issues generally. This is also more likely with essential oils as those are concentrated plant extracts.

Our all natural fragrance oils comprise most of our fragrances, which are perfume quality style scents specifically designed for diffusion. Their components include both natural materials like essential oils and absolutes, as well as synthetic scent molecules for a well-rounded consistent scent. Our fragrance oil blends are specifically just essential oils, meaning they are 100% natural and plant derived molecules. Essential oil blends tend to smell stronger and are more volatile (evaporate more quickly) than our fragrance oil blends. We take great care in the sourcing and creation of all of our fragrances to deliver high quality compositions.

Yes, we offer a wider range of scents beyond our retail range available through direct inquiry. We keep limited supplies of some scents and launch new blends from time to time. We can also design something custom made for you.

Please email us for more information if you’re interested in becoming a vendor/distributor.

Email us at concierge@briliantscents.com or simply call us at 800-640-4504 to connect with a sales rep.

Yes!  Please call us at 800-640-4504 to speak with a consultant regarding your needs.

Yes! Please get in touch with us and we’d love to discuss.

Email us at concierge@briliantscents.com or simply call us at 800-640-4504 to connect with a sales rep.

Click the account button in the top right-hand corner, then click Orders. 

We accept Visa, Mastercard, American Express, Discover. 
 
If your card is declined, it’s likely an incorrect address or security code. We take our customers’ security very seriously, so we need the exact billing address and security codes for all of our credit card transactions. You can call us at 800-640-4504 to receive help with payment. We don’t recommend emailing credit card information.

Once your package ships, we’ll email you with tracking information.

You can also visit this page: Track Your Order

Please email us for more information if you’re interested in becoming a vendor/distributor.

We do ship internationally. 

We can issue a refund or replace your missing, incorrect, or damaged items within 14 days of receiving your purchase. Please check your order as soon as possible. If anything is missing or incorrect, call 800-6404504 or email concierge@brilliantscents.com. It helps if you have your order number and a list of the items.

If your order is damaged, please take photos of the items, box, and labels and email it to us. If you choose a replacement, we’ll ship it to the original shipping address. If a package is sent to an incorrect address and returned to us, you are responsible for the cost to ship it again.
 

Currently we only collect sales tax in the state of Florida where we are based out of, until the laws change. If you are tax exempt and have a valid state permit, please send that to concierge@brilliantscents.com so that we can notate your account.

Eligible items must be unused and in saleable condition. That includes packaging, molds, books, etc.

If you want to return an item, please call us at 800-640-4504 or email us at concierge@brilliantscents.com within 14 days for a resolution or a Return Merchandise Authorization (RMA). 

We cannot accept returns without prior authorization. All unsolicited products will not be refunded or returned.

All refunds for the product price are applied to the original method of payment. Original and return shipping costs, associated fees, duties, and taxes will not be refunded. We recommended insuring the return and getting the tracking information.  Please allow us up to 10 business days to process returns.

Orders are shipped Monday through Friday. Major holidays like Christmas and Labor Day are not included in transit times. We’re happy to ship via FedEx and all items are always insured.

Our processing time is usually the same day or 1 full working day at max, not including holidays and weekends. During the holiday season it can be up to 3 days. If you have a question about current times, email us at concierge@brilliantscents.com

If you need a size larger than we offer on the website, email concierge@brilliantscents.com