Shipping policy

Last Update: May 8th, 2026

Delivery Center: Your order will be shipped from our distribution center in Boca Raton, Florida, USA.

Shipping Information:

Shipping: Our team uses the best possible shipping provider for your location. We will choose any of the following depending on your shipping address [Fedex, USPS or UPS].
Delivery Times: Delivery times typically take up to 5 business days depending on your location. We choose the best possible option for your package based on the size and location.
Same-day Fulfillment: All orders for in-stock items placed before 12pm [EST] are shipped out on the same day. If you place an order after 12pm it will be shipped on the next business day.
Holiday Season: During holiday season including but not limited to Black Friday, Cyber Monday, Thanksgiving, Christmas, New Years delivery times might take longer - We kindly ask for your patience and allow up to 14 days for delivery during periods of higher-than-normal order volume.
Insured Shipments: For your peace of mind, all shipments are fully insured.
Signature upon Delivery: Some orders depending on the cost of the order might require a signature from an adult upon delivery.

We strive to prepare all shipments within the promised timeline, if your shipment takes longer to be updated, please don't hesitate to reach out to us at concierge@brilliantscents.com or call us at 1-800-640-4504 [toll-free] or 1-954-271-0010 [local].

If your shipment is significantly delayed after that 14 day period (especially during the holiday season), please reach out to us.