Terms of service

Last Updated: May 8th, 2026

1. Overview

These Terms and Conditions (“Terms”) govern your use of the website operated by Brilliant Scents LLC (“Company”, “we”, “us”, or “our”), located at:

5400 N Dixie Hwy, Boca Raton, FL 33487, United States

By accessing our website or purchasing from us, you agree to be bound by these Terms.

2. Eligibility & Use of Website

By using this website, you confirm that:

  • You are at least 18 years old or using the site under adult supervision
  • You will not use our products for any illegal or unauthorized purpose
  • You will not engage in fraud, abuse, or misuse of our services

We reserve the right to refuse service to anyone at any time.

3. Products & Use Disclaimer

We offer fragrance-related products, including:

  • Fragrance oils
  • Diffusers
  • Reed diffusers
  • Room sprays

Safety Guidelines

  • Products are for external use only
  • Do not ingest
  • Keep away from children and pets
  • Avoid contact with eyes and skin unless directed

If a product is ingested, seek immediate medical attention. If a product comes into contact with the eyes, rinse thoroughly and seek medical advice.

Improper use is at your own risk.

4. Product Use & Allergy Disclaimer

Customers are advised to:

  • Test products in small amounts before full use
  • Follow all usage instructions carefully

Brilliant Scents LLC is not liable for:

  • Allergic reactions
  • Skin sensitivities
  • Misuse of products

5. Orders & Payments

We accept:

  • Major credit cards
  • Digital wallets
  • Shop Pay, Affirm, and Afterpay

Payments are processed at the time of purchase.

We reserve the right to:

  • Refuse or cancel any order
  • Limit quantities per order
  • Cancel orders suspected of fraud or unauthorized activity

6. Pricing & Errors

We strive for accuracy, but errors may occur.

We reserve the right to:

  • Correct pricing or typographical errors
  • Cancel or refuse orders placed at incorrect prices, even after confirmation

7. Shipping & Delivery

  • All of our orders are shipped out of our Distribution Center in Boca Raton, Florida, USA
  • We currently ship within the United States and Canada

For full shipping details, please refer to our Shipping Policy: https://brilliantscents.com/policies/shipping-policy

Standard Shipping Offers

  • Free shipping on orders of $199 or more
  • Additional promotional offers may apply

Promotional Free Shipping

From time to time, we may offer Free Shipping promotions.

These promotions may:

  • Apply automatically or via code
  • Apply to one-time or subscription orders
  • Apply to one or multiple billing cycles

Eligibility conditions may include:

  • Minimum order value
  • Product type or quantity
  • Promotional timeframe

We reserve the right to modify or withdraw promotions at any time.

Free Shipping Promotion Calendar – 2026

April 3rd – April 5th, 2026

  • Applies to one-time and subscription orders
  • Subscription free shipping applies to the first billing cycle only
  • Minimum order value: $30
  • Automatically applied at checkout

This promotion is valid only during the stated period and cannot be applied retroactively.

International Orders (Canada)

Customers are responsible for:

  • Customs duties
  • Import taxes
  • Any additional fees related to the order and delivery

Shipping Disclaimer

We are not responsible for:

  • Carrier delays
  • Customs delays
  • Incorrect shipping addresses

Once a package is marked as delivered, responsibility transfers to the customer.

8. Returns & Refunds

We accept returns in accordance with our Refund Policy: https://brilliantscents.com/policies/refund-policy

9. Returns & Refund Abuse

We reserve the right to refuse service, returns, or refunds to customers who abuse our policies, including:

  • Excessive returns
  • Repeated refund requests
  • Suspicious or fraudulent behavior

10. Subscriptions

We offer subscription-based products. By subscribing, you agree to our Subscription Policy: https://brilliantscents.com/policies/subscription-policy

Subscription Terms

  • Subscriptions renew automatically unless canceled
  • Billing occurs based on selected frequency
  • Promotions may apply to limited billing cycles

You are responsible for canceling your subscription before renewal. We reserve the right to cancel subscriptions for fraud or misuse.

11. Accounts

Users may create accounts on our website. You agree to:

  • Provide accurate information
  • Maintain account security

We reserve the right to suspend or terminate accounts for:

  • Fraud
  • Chargebacks
  • Abuse or spam

12. Chargebacks & Payment Disputes

You agree to contact us before initiating a chargeback. We reserve the right to:

  • Dispute chargebacks with evidence
  • Recover associated fees and losses

Accounts involved in chargebacks may be suspended or banned.

13. Taxes

Prices may not include applicable taxes. Customers are responsible for:

  • Sales taxes
  • Use taxes
  • Import duties and taxes (any International order)

14. Communications

By using our services, you agree to receive transactional communications, including:

  • Order confirmations
  • Shipping updates
  • Account notifications

Marketing communications are optional and governed by our Privacy Policy.

15. Intellectual Property

All content on this website, including:

  • Logos
  • Images
  • Text
  • Branding

is the property of Brilliant Scents LLC and may not be used without permission.

16. Privacy

Your use of our site is governed by our Privacy Policy:

https://brilliantscents.com/policies/privacy-policy

17. Limitation of Liability

To the fullest extent permitted by law, Brilliant Scents LLC shall not be liable for:

  • Indirect or consequential damages
  • Product misuse
  • Allergic reactions
  • Shipping or delivery issues

Total liability shall not exceed the amount paid for the product.

18. Force Majeure

We are not liable for delays or failure to perform due to events beyond our control, including:

  • Natural disasters
  • Carrier disruptions
  • Supply chain issues
  • Government actions

19. Changes to Terms

We reserve the right to update these Terms at any time.

Changes take effect immediately upon posting.

20. Governing Law

These Terms are governed by the laws of the State of Florida, United States.

Any disputes shall be resolved in Florida courts.

21. Contact Information

Brilliant Scents LLC
5400 N Dixie Hwy
Boca Raton, FL 33487
United States

3824
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