Brilliant Scents Customer Reviews

I have never had anything less than a steller experience with Brilliant Scents. Their diffuser oils are by far the best smelling, longest lasting, most high-quality of any that I've tried. Shipping time is incredibly fast and their customer service is expert level. Most recently I was notified that they were out of a scent that I purchased. Not only did a representative reach out immediately after they discovered it, but gave me the option to choose any other scent and had it shipped out the same day. I can't say enough good things about this company or their product!

Always a great shopping experience with Brilliant

Received the diffuser as a gift and was excited as have been looking for diffusers. This was installed and we love how this works and makes the house smell great. I went on the site and ordered more looking forward to having different smells for the seasons. The price which is in US dollars was quite a surprise as this is an expensive product to run however, was happy with the product and ordered. Now much to my surprise I need to hire a broker at my expense as well as pay tariffs on the scents that I had ordered. If I had known that this would cause this product to be far ou tpriced than any other diffuser I would have looked for a product that was more Canadian Friendly. I still have not received my scents as I need to hire a broker to get them as well as pay the tariffs. I have emailed customer service who to my dismay was not helpful at all. I had asked to have my products cancelled or the option of mailing through Canadian Post where this issue would not be a problem. I do plan on letting Canadians know exactly what would be in store in this product is ordered as I think this product should not be high extra cost associated with a different diffuser which is more shipping friendly.