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Frequently Asked Questions

General Questions

For the LX500, one 120ML bottle of fragrance oil will last about 30 days on average.

For the LX1200, one 200ML bottle of fragrance oil will last about 30 days on average.

For the LX3000, one 500ML bottle of fragrance oil will last 30 days on average.

For the LX5000, one 500ML bottle of fragrance oil will last 30 days on average.

For the LX6000, two 500ML bottles of fragrance oil will last 30 days on average.

Depending on which unit you choose, here is the chart for the LX systems:

  • LX500 can scent UP TO 550 square feet of space 

  • LX1200 can scent UP TO 1,200 square feet of space evenly 

  • LX3000 V.2 can scent UP TO 3,500 square feet of space evenly 

  • LX5000 can scent UP TO 5,500 square feet of space evenly

  • LX6000 can scent UP TO 12,000 square feet of space evenly

Yes they are, in fact they are all natural essential oil blends. All our scents are IFRA and RIFM compliant, meaning they adhere to the highest safety standards in the industry. All Brilliant Scents oil products are Paraben-free, vegan, cruelty-free, phthalate-free and petroleum free. They are produced in accordance with the Toxic Substances Control Act (TSCA).

Brilliant Scents products adhere to the VOC guidelines set forth by the California Air Resources Board (CARB) and are free of any carcinogens as defined by the National Toxicology Department (NTP), International Agency for Research on Cancer (IARC) and Occupational Safety and Health Association (OSHA).

No. The systems are connected AFTER the air handler and into the ductwork directly. This bypasses the unit completely and is harmless to your ductwork. When fragrance is dispersed through your ducts it is dispersed in a nano-particle form which is where the oil gets broken down into air when it exits the LX systems.

All Brilliant Scents fragrance oils are hypoallergenic, IFRA compliant and meet the highest safety standards in the industry. This means they are environmentally friendly, child and pet safe.

If you’re interested in sampling our fragrances prior to commuting, we offer a BLOTTER SAMPLE pack for your convenience.  Once purchased we ship this out immediately via FedEx 1-2 day air for your review.

Visit our wholesale website

If you need a size larger than we offer on the website, email concierge@brilliantscents.com

Brilliant Scents is delighted to begin enrollment into our business partnership package.

As a premium provider of fragrance oils and diffusers, we offer an exclusive platform where you can purchase, customize, and sell our products under your own brand.

Email us at [email protected] or simply call us at 800-640-4504 to connect with a sales rep.



Visit our influencer page

Yes! Please get in touch with us and we’d love to discuss.

Email us at [email protected] or simply call us at 800-640-4504 to connect with a sales rep.

Ordering & Returns

Visit my account > orders

Click the account button in the top right-hand corner, then click Orders.

We accept Visa, Mastercard, American Express, Discover. 
 
If your card is declined, it’s likely an incorrect address or security code. We take our customers’ security very seriously, so we need the exact billing address and security codes for all of our credit card transactions. You can call us at 800-640-4504 to receive help with payment. We don’t recommend emailing credit card information.

Once your package ships, we’ll email you with tracking information.

You can also visit this page: Track Your Order

We do ship internationally. 

We can issue a refund or replace your missing, incorrect, or damaged items within 14 days of receiving your purchase. Please check your order as soon as possible. If anything is missing or incorrect, call 800-6404504 or email [email protected]. It helps if you have your order number and a list of the items.

If your order is damaged, please take photos of the items, box, and labels and email it to us. If you choose a replacement, we’ll ship it to the original shipping address. If a package is sent to an incorrect address and returned to us, you are responsible for the cost to ship it again.
 

Currently we only collect sales tax in the state of Florida where we are based out of, until the laws change. If you are tax exempt and have a valid state permit, please send that to [email protected] so that we can notate your account.

Eligible items must be unused and in saleable condition. That includes packaging, molds, books, etc.

If you want to return an item, please call us at 800-640-4504 or email us at [email protected] within 14 days for a resolution or a Return Merchandise Authorization (RMA). 

We cannot accept returns without prior authorization. All unsolicited products will not be refunded or returned.

All refunds for the product price are applied to the original method of payment. Original and return shipping costs, associated fees, duties, and taxes will not be refunded. We recommended insuring the return and getting the tracking information.  Please allow us up to 10 business days to process returns.

Orders are shipped Monday through Friday. Major holidays like Christmas and Labor Day are not included in transit times. We’re happy to ship via FedEx and all items are always insured.

Our processing time is usually the same day or 1 full working day at max, not including holidays and weekends. During the holiday season it can be up to 3 days. If you have a question about current times, email us at [email protected]

Visit our wholesale website

If you need a size larger than we offer on the website, email concierge@brilliantscents.com

Fragrance Oils

Our all natural fragrance oils comprise most of our fragrances, which are perfume quality style scents specifically designed for diffusion. Their components include both natural materials like essential oils and absolutes, as well as synthetic scent molecules for a well-rounded consistent scent. Our fragrance oil blends are specifically just essential oils, meaning they are 100% natural and plant derived molecules. Essential oil blends tend to smell stronger and are more volatile (evaporate more quickly) than our fragrance oil blends. We take great care in the sourcing and creation of all of our fragrances to deliver high quality compositions.

Yes they are, in fact they are all natural essential oil blends. All our scents are IFRA and RIFM compliant, meaning they adhere to the highest safety standards in the industry. All Brilliant Scents oil products are Paraben-free, vegan, cruelty-free, phthalate-free and petroleum free. They are produced in accordance with the Toxic Substances Control Act (TSCA).

Brilliant Scents products adhere to the VOC guidelines set forth by the California Air Resources Board (CARB) and are free of any carcinogens as defined by the National Toxicology Department (NTP), International Agency for Research on Cancer (IARC) and Occupational Safety and Health Association (OSHA).

All Brilliant Scents fragrance oils are hypoallergenic, IFRA compliant and meet the highest safety standards in the industry. This means they are environmentally friendly, child and pet safe.

If you’re interested in sampling our fragrances prior to commuting, we offer a BLOTTER SAMPLE pack for your convenience.  Once purchased we ship this out immediately via FedEx 1-2 day air for your review.

Yes, we offer a wider range of scents beyond our retail range available through direct inquiry. We keep limited supplies of some scents and launch new blends from time to time. We can also design something custom made for you.

Visit our wholesale website

Please email us for more information if you’re interested in becoming a vendor/distributor.

Email us at [email protected] or simply call us at 800-640-4504 to connect with a sales rep.

Scent Diffusers

Brilliant Scents diffusers use patented cold-air diffusion technology to transform a fine liquid fragrance into a dry micro mist. These are nebulizing diffusers, which differ from ultrasonic or humidifying and heat or evaporative methods. Cold air diffusion keeps the integrity of the scent intact and does not use any heat or water. The liquid scent molecules mix with air and vibration to create a dry plume of scent, which is slightly visible and dry. This dry mist is dispersed into the air either directly from the diffuser or injected into the supply duct of an hvac system to push the scent with the airflow. This method is the most effective way of scenting and can produce the strongest most direct results. Though, each diffuser has adjustable strength settings for your desired level of output. Scent is intermittently dispersed based on programmed settings, creating a consistent ambient scent.

Tech specs and an overview of each diffuser can be found on our website: System Manuals

For the LX500, one 120ML bottle of fragrance oil will last about 30 days on average.

For the LX1200, one 200ML bottle of fragrance oil will last about 30 days on average.

For the LX3000, one 500ML bottle of fragrance oil will last 30 days on average.

For the LX5000, one 500ML bottle of fragrance oil will last 30 days on average.

For the LX6000, two 500ML bottles of fragrance oil will last 30 days on average.

Depending on which unit you choose, here is the chart for the LX systems:

  • LX500 can scent UP TO 550 square feet of space 

  • LX1200 can scent UP TO 1,200 square feet of space evenly 

  • LX3000 V.2 can scent UP TO 3,500 square feet of space evenly 

  • LX5000 can scent UP TO 5,500 square feet of space evenly

  • LX6000 can scent UP TO 12,000 square feet of space evenly

Brilliant Scents diffusers require a power outlet to operate and general maintenance and occasional cleaning are required using our bottle of “KEEP IT CLEAN” System Rinsing Solution. Each diffuser comes with a manual for instructions on set up, use, cleaning, and troubleshooting. Please reach out to us if you seek further support or have specific questions.

No. The systems are connected AFTER the air handler and into the ductwork directly. This bypasses the unit completely and is harmless to your ductwork. When fragrance is dispersed through your ducts it is dispersed in a nano-particle form which is where the oil gets broken down into air when it exits the LX systems.

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